How to start using?

• After arrival in a foreign country just restart your mobile phone. Most probably you will not have to do anything else: connection to the local operator network will be performed automatically.
• Thanks to the partnership with Vodafone Bite customers will always be provided with better rates for calls, SMS messages and data transmissionall over the world by using Vodafone or its partner networks.Therefore, when you are abroad, before you call, text or use data make sure that you are using Vodafone or its partner network.
• If you have set a manual network selection, you will find the network by using your phone menu. The phone will show all active networks operating in the area. You will be able to change the local operator the same way.To use the best rates, always choose Vodafone or Vodafone partner networks. For more information on countries where Vodafone or Vodafone partner networks are operating, please click here.
• After connection to the local operator you will see the operator’s name on the phone’s screen. You can call to Latvia or any other country immediately by entering the number with the international code of Latvia or any other country you want to call. If you are going to use your phone contacts, please make sure that the number is saved with the international code of Latvia (+371) or another country.
• Your friends and relatives will be able to call you the same way they are doing it when you are in Latvia. The charge will be exactly the same as if you were in Latvia. The charge for the incoming calls will be calculated for you in accordance with the roaming rates.
• If you are unable to make a call or the phone does not switch to the local network, please call from another phone our Customer Support Team at +37180001601 (if you call from Bite number, a call from the EU countries will be free of charge; from other countries it will be the same as for calls to Latvia) and tell us, what your phone number is and where you are and specify the operator whose services you were trying to use.
• If you are close to the border area of Latvia, your phone may switch to a foreign mobile network automatically. If it happens, the charge for SMS messages and incoming calls will be calculated in accordance with roaming rates. To avoid any misunderstandings we suggest setting the mobile network manually in such situation.

Don’t worry, you don’t need to do anything – the roaming services are in force automatically. But, in case you want to disable them, just text STOP CELO to 1600 and you won’t be able to call or send SMS messages when abroad. You can send this SMS message only when you are in Latvia.

How much does it cost?

• If you call while abroad, the charge for these calls will be calculated in accordance with the roaming rates. You will need to pay also for the incoming calls while abroad.
• In the EU countries the fee for the outgoing calls at the moment of connection is calculated for 30 seconds at once and then for every second separately. The fee for the incoming calls is calculated with accuracy to a second as of the moment of connection. Just remember that in non-EU countries the fee for the outgoing and incoming calls is calculated with accuracy to one minute.

Operators in some countries calculate the charge for call as of the moment when the call is initiated and apply it also if the call is not answered.

• For all Bite Subscription customers a limit in the amount of 40 Ls is applied for data transmission services in the EU member states and European Economic Area (EEA) countries. It will protect you from an unexpectedly huge bill. However, you can always increase the limit. Find out more by calling the toll-free line 1601 (if calling from abroad: +371 25850688; the rate will be the same as for calls to Latvia).

In some countries Bite roaming service is available even on ships. For more information, please click here.

With Vodafone use the Internet in your phone for better prices when abroad!

Connect the Vodafone Internet Abroad 5 service and for a month use the Internet in your phone in the amount of 5 MB for only 5 Ls in any country of the world where Vodafone or Vodafone partner network is available.

Connection of the service

To connect the service, please text 5MB to 1600.

The included amount will be available for one month as of the moment of activation.

If you need more than 5 MB, it is also possible! Just text 5 MB to 1600 repeatedly – every next time will give you additional 5 MB and cost 5 Ls. For example, to order 15 MB, text 5 MB to 1600 three times. Each time will cost you Ls 5.

The service is connected for the period of 30 days as of the moment of activation and it is NOT PROLONGED automatically for the next month. If during the respective month you do not use the whole amount of MBs that you have ordered, you will lose it and won’t be able to recover the money paid for the left-over MBs.

If you want to check the amount of the remaining MBs, as well as the date until which the service is valid text INFO 5MB to 1600.

Please remember, if you send an SMS message from abroad, the fee for that will be calculated in accordance with the standard roaming rates.

Clicke here, to see where can you use Vodafone Internet Abroad 5.

Important!

If you use Vodafone Internet Abroad 5 service in a network which is neither Vodafone nor its partner network, the standard data transmission rate will be applied (depends on the operator).

When roaming the charge for data transmission is calculated with accuracy to 10 KB.

With Bite you can call to any country in the world. The international calls service is available to all Bite customers automatically and without additional charge. You don’t need a security deposit or a letter of guarantee to start using the service.

How to make a call to a foreign country?

To make a call to a foreign country, please dial:

• 00 or + (for SMS only + should be used),
• country code,
• area code (if applicable),
• telephone number.

For example, if you wish to call to Bonn, Germany, dial 00 49 228 1234567 or + 49 228 1234567. To avoid problems while making a call to or from a foreign country, we recommend you to save all numbers in the Contacts folder of your handset with + sign and country code.

Rates

To make costs of calls from Latvia to foreign countries more transparent, we have divided countries in groups by rate zones. Rates remain unchanged at any time of the day.

SMS to all countries of the world costs only 0.05 Ls.

All prices are specified with 22% VAT.

When calling to foreign countries, the fee for outgoing calls in the moment of connection is immediately charged for one minute, and then for each second separately.

The prices are in force as of 21.10.2009. The new rates are applied to all Bite customers automatically.